Return and refund policy

Thank you for shopping at zynko.shop. We want you to be completely satisfied with your purchase. If you are not entirely happy with your drink coasters, we are here to help.

1. Right of Withdrawal (Return Window)

In accordance with EU consumer protection regulations, you have the right to withdraw from this contract and return your item within 30 calendar days from the day you received it, without giving any reason.

To be eligible for a return, your drink coasters must be:

  • Unused, unwashed, and in the same condition that you received them.
  • In the original packaging.
  • Accompanied by the receipt, order number, or proof of purchase.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@zynko.shop with your order number and request a return.
  2. Once your return request is verified, we will provide you with the appropriate return shipping instructions and address:
    • Company Name: 1017 SIMONTON STREET, LLC
    • Return Address: 8889 FISHERMEN'S BAY DRIVE, SARASOTA, FL, 34231, United States
⚠️ Note: Unless the item arrived damaged or defective, customers are responsible for paying their own shipping costs for returning items internationally. Shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned package.

3. Refunds and Currency Conversion

Once we receive your returned drink coasters, we will inspect them and notify you via email regarding the approval or rejection of your refund.

  • Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Currency: Please note that all transactions, checkout totals, and refunds on our store are processed strictly in US Dollars (USD). Depending on your German bank or credit card issuer, foreign transaction fees or currency conversion rates may apply when the refund is credited to your Euro (EUR) account.
  • Processing Time: It typically takes 5–10 business days for the refund credit to appear on your statement, depending on your card issuer's policies.

4. Damaged or Defective Items

If you receive damaged, broken, or defective drink coasters, please contact us immediately at support@zynko.shop within 48 hours of delivery. Please include clear photos or a short video showing the damage. We will arrange a replacement or a full refund at no additional cost to you.

5. Contact Us

If you have any questions on how to return your item to us, or require further assistance, feel free to reach out to our administration:

  • Business Name: 1017 SIMONTON STREET, LLC
  • Contact Representative: GONZALO COIE
  • Email: support@zynko.shop
  • Phone: 1 3528703083
  • Address: 8889 FISHERMEN'S BAY DRIVE, SARASOTA, FL, 34231