Shipping policy

Thank you for visiting and shopping at zynko.shop! We are dedicated to delivering our premium drink coasters, tabletop protectors, and absorbent home mats safely and efficiently to our customers across Germany.

Please review our shipping policy below to understand our delivery times, order processing steps, and tracking information.

Business Legal Name: 1017 SIMONTON STREET, LLC Authorized Representative: GONZALO COIE Store Identity & Domain: zynko.shop Official Customer Support Email: support@zynko.shop Direct Customer Support Hotline: +1 3528703083 Physical Business Address: 8889 FISHERMEN'S BAY DRIVE, SARASOTA, FL, 34231 Primary Target Market & Trading Currency: Germany / United States Dollar (USD)

Shipping Cost

We are pleased to offer Free Standard Shipping on all drink coaster and home dining accessory orders delivered within Germany. There are no minimum purchase requirements, hidden handling fees, or unexpected structural packaging surcharges at checkout. The price displayed on our product page is the final price for delivery.

Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and regional holidays) after your payment transaction is successfully authorized and confirmed.
  • Each set of coasters undergoes a rigorous quality inspection and secure protective packaging check to ensure they arrive without scratches or structural breakage.
  • You will receive an automated email notification with logistics tracking details once your order has been dispatched from our fulfillment facility.

Shipping & Delivery Estimates

Our international logistics channels are fully optimized to provide reliable, tracked delivery directly to all federal states and urban areas within Germany:

  • Shipping Method: Secure International Tracked Shipping (handed over to trusted regional delivery carriers like DHL, Hermes, or DPD for final localized courier delivery).
  • Estimated Delivery Time: 7 to 13 business days following the standard order processing window.
  • Trading Currency: All transactions, invoices, and shipping valuations are settled strictly in United States Dollars (USD).
Note on Potential Delays: While we make every effort to ensure your decorative coasters arrive within the 7-13 business day window, delivery timelines can occasionally be impacted by international customs clearance protocols, regional flight schedules, or seasonal transit distribution peaks.

Shipment Confirmation & Order Tracking

Once your package is handed over to our global courier partners, we will transmit a shipment confirmation message containing your dedicated Tracking Number(s). Tracking data typically activates and updates within 24 to 48 hours, allowing you to follow your order's journey seamlessly from our facility to your doorstep in Germany.

Customs, Duties, and Import Taxes

Your order is dispatched via international cross-border logistics channels into Germany. While zynko.shop covers all standard transportation and secure handling costs, any local import duties, national taxes (such as Einfuhrumsatzsteuer / EU-VAT), or structural clearing fees mandated by German customs regulatory authorities upon arrival are the sole responsibility of the recipient.

Damaged or Missing Shipments

Our coasters are crafted and packed securely to endure transit cleanly. However, if your shipment arrives chipped, broken, or does not show up within the estimated timeline, please reach out to our support desk at support@zynko.shop immediately. Keep all original packaging materials intact, and we will initiate a swift inquiry with the courier network to arrange a free replacement or issue a full financial refund.

🕒 Customer Support Time Zone & Hours

Please note that our corporate operations are headquartered in Florida, United States (EST/EDT), while our store currency is set to United States Dollars (USD) and our primary advertising is tailored directly to the Germany (CET/CEST) market.

When creating or visiting our Contact Us page to resolve logistics tracking issues, delivery updates, or shipping inquiries, please refer to the following time zone alignment to ensure timely support:

  • Germany Local Business Hours: Monday - Friday | 9:00 AM - 5:00 PM (CET/CEST)
  • United States Operational Hours (EDT): Monday - Friday | 3:00 PM - 11:00 PM
  • Email Support Efficiency: We monitor support@zynko.shop 24/7 and promise a direct, human response to all shipping, tracking, and customs inquiries within 12 to 24 hours.